Please note that we currently only deliver within the UK, and to the USA.

Our Standard Returns policy applies to the UK. Items returned form the USA will only be refunded the cost of the item, not delivery charge.

Standard Returns Policy

Refunds can be requested within 14 days of the date of despatch, provided that goods are returned, unused, in their original condition.

1. Items purchased online can be returned via post.

2. When returning, we recommend insuring your parcel to protect your goods in transit.

Unfortunately we cannot accept returns of earrings if the packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. and will be on receipt of the goods back to us. Any service not provided by us, such as a special delivery service will not be refunded. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Spanish Gold

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